Ability to identify basic hardware parts and aware of basic hardware concepts
User level familiarity with at least one e-mail client - Outlook, Notes etc..
Skilled in commercially standard software applications and major desktop operating systems.
Awareness of basic networking concepts and technologies.
Questioning skills /probing skills, as relevant to the issue and level of the caller
Experience : 0 Years
Salary : Not Mentioned
Industry : ITES
Role Category : BPO, Call Centre, ITES
Role : IT Helpdesk - Technical Service representative (100% voice process)
Job Location : Bangalore / Hyderabad
Qualification : Any Graduate (10+2+3), Diploma Holders (12+3)
MANDATORY SKILLS :
Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
Browser Support - Internet Explorer
Strong computer skills required for initial call handling
Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
Excellent oral and written communication skills.
Excellent customer service orientation
Neutral accent
ELIGIBILITY :
Any Graduate (10+2+3), Diploma Holders (12+3)
Must have good command over English
Fluency, Vocabulary and pronunciation.
Must have basic knowledge of Computer and operating systems
Working in shifts is a mandate.
Candidates applying and selected for the job will be expected to work in shifts Including evening and night shifts.
Shifts will 24x7 in nature and can vary depending on geographies supported
Selection Process :
Group discussion - Technical Interview - Communication Assessment round.
Note : Candidates who have attended the interview in the past 3 months should not appear for the interview.
Walkin date: On 19th, 20th January 2013
Timings : 10 AM to 2 PM
Venue Detail :
IBM,
IBM Tower, 3A, Mindspace,
Hitech City, Madhapur,
Hyderabad
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